Customer Service
How to streamline your customer service to increase sales. Customer service starts even before the sales process starts. Great information, tools and information on customer service for salespeople, customer relations reps and business owners.
How Customer Service Works
Learn some of the steps in creating a great caring organization. Read about how customer service works and apply it to your business to develop your own, unique style.
Learn some of the steps in creating a great caring organization. Read about how customer service works and apply it to your business to develop your own, unique style.
Selling to Attain Customer Satisfaction
In the past, the business owner who produced a product, also was the salesperson and they were the only person responsible for how the sale was presented. Now, sales people are the go between and what is said during the sale will be the first step in developing the customer relationship.
In the past, the business owner who produced a product, also was the salesperson and they were the only person responsible for how the sale was presented. Now, sales people are the go between and what is said during the sale will be the first step in developing the customer relationship.
Examples of Great Customer Service
A review of the a few of the best practicing customer service companies. Find out what they do to keep their customers satisfied and coming back and see how you can apply what they do to your business.
A review of the a few of the best practicing customer service companies. Find out what they do to keep their customers satisfied and coming back and see how you can apply what they do to your business.
Do You Really Love Your Customers?
Russ Lombardo interviews Lior Arussy, President of Strativity Group and expert on customer service. Learn some of the common mistakes that sales people make during the sale and how to avoid it. Create higher customer satisfaction by really listening to your customer.
Russ Lombardo interviews Lior Arussy, President of Strativity Group and expert on customer service. Learn some of the common mistakes that sales people make during the sale and how to avoid it. Create higher customer satisfaction by really listening to your customer.
Writing Effective Customer Survey Questions
Great tips for writing your own customer survey questions. Learn the best way to present a question and how to keep from making your questions "leading" so that you get a more honest answer.
Great tips for writing your own customer survey questions. Learn the best way to present a question and how to keep from making your questions "leading" so that you get a more honest answer.